HELP & SUPPORT

Frequently Asked Questions

Everything you need to know about the Grab Full Page Screenshot browser extension, billing, and privacy.

General Questions

Open the Google Chrome Web Store, search for "Grab Full Page Screenshot", and click "Add to Chrome". Once installed, click the puzzle icon in your browser toolbar and pin the extension to keep it visible for quick clicks.

Yes. The extension is built on the standard WebExtensions API and is fully compatible with Chromium-based browsers including Microsoft Edge, Brave, Vivaldi, Opera, and Arc Browser.

Capturing & Processing

When you trigger a fullpage capture, our extension programmatically scrolls down the webpage block-by-block. It takes a canvas snapshot at each scroll position, hides scrollbars, and stitches the segments together. Parallax background offsets and sticky menus are handled in real-time to avoid duplicate rendering.

Yes. Because the extension runs locally inside your browser environment, it captures exactly what you see. It supports logged-in dashboards, firewalled intranets, staging environments, and localhost development servers perfectly.

Billing & Licensing

We offer a hassle-free, 14-day money-back guarantee for all Pro upgrades. If you are not fully satisfied, contact support within 14 days and we will issue a complete refund, no questions asked.

Yes. If you change your main Google Account or active email address, contact our billing desk with your purchase receipt reference, and we will update your registration database records to associate the license key with your new email.